ES NOTICIA
ASAMBLEA GENERAL itSMF ESPAÑA 2010 Universidad Complutense de Madrid. 18 febrero de 2010. Con el objetivo de la elección de los nuevos cargos de Presidente, Vicepresidente y Director Adjunto de la Junta Directiva, además de revisar y planificar las actividades de la Asociación como en años anteriores.
How to Measure ITIL Service Utility and Warranty ITSMWatch.com. 8 de febrero de 2010. By understanding the ITIL concepts of utility and warranty in ITIL v3 you discover competitive advantage, cost controls, customer satisfaction, and business IT alignment, writes ITSMWatch columnist Hank Marquis of Global Knowledge.
Best Practices For IT Availability Cio.com.au. 17 de diciembre de 2009. What requirements should we keep in mind while developing our disaster recovery plans and documents?" and, "Which strategies work best for managing our disaster recovery program once it's in place?"
Top 5 cloud computing predictions for 2010 Infoworld.com. 8 de diciembre de 2009. Cloud computing standards and major cloud computing outages top Linthicum's list: “Evidently it's a requirement that all of those in the cloud computing world must chime in with their cloud computing predictions for 2010”.
OGC withdrawal of ITIL version2 Ogc.gov.uk. Octubre 2009. Removal of ITIL V2 will complete on 30 June 2011. Specific product withdrawal will be as follows: V2 Foundation to cease 30 June 2010, V2 Manager to cease 31 August 2010, V2 Practitioner to cease 31 Dec 2010 and Foundation Bridge to cease 31 Dec 2010.
ITSM 2009 - The Game Noventum.de  The noventum "ITSM 2009 - The Game" simulates the tasks of a responsible IT manager. Distribute the work load of incidents and service request to your IT specialists and make sure that you serve your clients quick enough.
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