ITIL V3 ONLINE Service Strategy (english version)ITIL® 2011 Edition – A Pocket Guide (english version)

ITIL V3 ONLINE Service Transition (english version)
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ITIL V3 ONLINE Service Transition (english version)

Precio: 9,95 €

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This Online Subscription gives you access to the title ITIL Service Transition in Adobe Flash version, which is fully interactive and comes complete with Audio Functionality.
All content is Published under licence from the Controller of Her Majesty's Stationery Office, which means you receive genuine content at a fraction of the price... only €9,95 pa.

Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered. This publication provides guidance and process activities for the transition of services into the business environment.

This title also contains concepts and guidance on:

• Managing organizational and cultural change
• Knowledge management
• Service knowledge management system
• Methods, practices and tools
• Measurement and control
• Companion best practices