Continual Service Improvement (CSI) - ebook PDF : Single UserContract and Commercial Management - The Operational Guide

Continual Service Improvement (CSI) - Online Annual Subscription
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Continual Service Improvement (CSI) - Online Annual Subscription

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Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL® has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Concepts and guidance in this publication include:

Business and technology drivers for improvement
Business, financial and organisational improvements  
Methods, practices and tools
Measurement and control
Companion best practices.