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  Taller: The future of ITSM: Global Best practice development workshop

Roman Jouravlev. Axelos

ITSM practices evolve, enriched with emerging frameworks and new stories of success and failure. What best practices are proven to work well? What is missing from the guidance available? How do established frameworks work together with the new ones? How do ITSM practices apply outside IT; what non-IT practices are likely to be adopted by ITSM practitioners? Let’s talk about ITSM practices with AXELOS product development team! A great chance to participate in the Global Best Practice development and share your views with the ITIL custodians.

Bio   Referencias
Product Development Manager at AXELOS and chair of Expert board at itSMF Russia. Author, consultant and trainer with 15 years ITSM experience. Currently focused on development of ITSM products of AXELOS Best management practice portfolio.


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Última actualización el Domingo, 07 de Mayo de 2017 00:05