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Lunes, 22 de Septiembre de 2008 15:47

An Introductory Overview of ITIL V3 (PDF)

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itSMF UK, itSMF UK. 16 Junio 2008

itSMF UK, in association with the Best Management Practice Partnership, has published 'An Introductory Overview of ITIL V3'. This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards - an ideal companion to the ITIL Service Lifecycle.

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