Six Sigma, ITIL, other business processes cut IT costs in lean timesLinda Tucci, Senior News Writer, SearchCIO
Once upon another lean time, a large life insurance company hired a grim reaper -- aka benchmarking consultant -- to look at the IT budget. At 7% of company revenue, the IT dollars appeared ripe for a mowing. Fortunately, the insurance company also hired a management consultant to look at IT business processes. As it turned out, the money made by the super-efficient, IT-enabled business processes dwarfed the amount saved by the proposed across-the-board IT reductions. The company decided not to cut back on the IT services that had engineered that revenue.