Catálogo y Niveles de Servicio

Catálogo y Niveles de Servicio (4)

Miércoles, 01 de Septiembre de 2010 14:13

Who Owns the Service Catalog? - Part I

Senior management has to take charge otherwise the service catalog stands a very good chance of becoming shelfware, write ITSMWatch guest columnists Ed Rivard and Bob Simmons of Forsythe.