Troy is a leading ITIL® IT Governance and Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope.
He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement. Troy was recently named one of the “Top 25 Industry Influencers In Tech Support"" and by HDI. He is one of the experts that participated with Axelos in developing the version of ITIL4!
George is co-author of the book Continual Service Improvement of ITILÂ® V3 and is one of the most knowledgeable experts of IT Service Management and Devops.
In addition to its extensive commitment to improve industry, George served several years as a consultant for the White House on technical presentations and conferences. Likewise, he coordinated these for members of the presidential cabinet, the Smithsonian Institute and the Federal Bureau of Investigation (FBI).
George has the ITIL Service Certification Manager, the highest level in the certificate program ITIL, is a regular author of articles of IT, product notes and presenter at conferences and ITSM events worldwide.